Privacy Policy

This privacy policy sets out how RealtiLaunch Consulting uses and protects your personal data. It provides important information about how we collect, store, use, and protect your data. If you need further details, you can download a copy of the policy here.

Important Information and Who We Are

RealtiLaunch Consulting Ltd is the controller responsible for your personal data. If you have any questions or requests related to your data, including exercising your legal rights, please contact us as detailed below.

Types of Personal Data We Collect About You

Personal data refers to information that can identify an individual. We may collect different kinds of personal data about you, which we group as follows:

Identity data: Includes details like first name, last name, any previous names, username, marital status, title, date of birth, and gender.

Contact data: Includes your billing address, delivery address, email address, and telephone numbers.

Financial data: Includes details like bank account and payment card information.

Transaction data: Includes details about payments made to us and services purchased.

Technical data: Includes IP address, login data, browser type and version, time zone setting, device ID, and other relevant technology data.

Profile data: Includes your username, password, purchases or orders, preferences, feedback, and survey responses.

Usage data: Includes information about how you interact with our website and services.

Marketing and communications data: Includes your preferences regarding marketing communications.

We may also gather aggregated data, such as statistical or demographic information, which does not identify individuals but helps us analyze trends in website usage.

How Your Personal Data Is Collected

We collect personal data from you through your interactions with us, such as filling out online forms, corresponding by post, phone, or email, or requesting services. We also collect data automatically through cookies and server logs when you interact with our website. Additionally, we may receive data from third parties, such as technical, payment, or delivery service providers.

How We Use Your Personal Data

We use your personal data based on various legal grounds, such as to fulfill a contract, comply with legal obligations, or pursue legitimate interests. We also rely on your consent when required, such as for direct marketing.

For example, we use personal data to register you as a new client, process and deliver services, manage payments, and address any inquiries or complaints. We may also use your data to improve our website, services, and marketing strategies, and to send you relevant marketing communications.

Disclosures of Your Personal Data

We may share your personal data with third parties for purposes such as advertisement tracking, communication, payment processing, and service provision. This includes companies like Hyros, Meta, Google, and others that assist with analytics, advertising, and hosting. In some cases, we may transfer your data as part of a business sale or restructuring. We ensure all third-party providers comply with data protection laws and use your data only for specified purposes.

International Transfers

Your personal data may be transferred to service providers outside the UK, and we ensure these transfers are secure, in accordance with UK data protection standards. We only transfer data to countries that provide an adequate level of protection or implement other safeguards.

Data Security

We use security measures to prevent unauthorized access, loss, or misuse of your personal data. Access is restricted to those who need to know for business purposes, and we ensure they follow confidentiality agreements. If we experience a data breach, we have procedures to notify you and relevant authorities as required by law.

Data Retention

We only retain your personal data as long as necessary to fulfill the purposes for which it was collected, including legal, tax, and accounting requirements. After this period, we may delete or anonymize your data. Certain data, such as basic information about clients, may be retained for six years after the end of our relationship for tax purposes.

Your Legal Rights

You have various rights regarding your personal data under data protection laws, including the right to access, correct, erase, or restrict processing of your data. You can object to processing, request data portability, or withdraw your consent where applicable. For direct marketing, you have the right to opt-out at any time. If you wish to exercise these rights, please contact us. We aim to respond to all requests within a month, although it may take longer for complex requests.

Contact Details

If you have any questions about this privacy policy or wish to exercise your rights, you can contact us at:

Email: [email protected]

Postal Address: 7 Bell Yard, London WC2A 2JR

Complaints

If you are dissatisfied with how we handle your personal data, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK's data protection authority. However, we encourage you to contact us first so we can address your concerns.

Changes to the Privacy Policy

We regularly review and update this privacy policy. It’s important to keep your personal data accurate and up-to-date, so please inform us of any changes during our relationship.

Third-Party Links

Our website may include links to third-party sites, applications, or services. These sites operate independently, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing them with personal data.